❓ 1. HOW LONG DOES SHIPPING TAKE?

All orders ship within 24 hours (Monday-Friday).

Delivery times:

- Standard Shipping: 3-5 business days (FREE)

- Express Shipping: 2-3 business days ($12.99)

- Next Day: 1 business day ($24.99)

Orders placed on weekends ship the following Monday.

You'll receive a tracking number via email as soon as yourborder ships.

❓ 2. DO YOU SHIP INTERNATIONALLY?

Currently we ship to:

✅ All 50 United States (FREE shipping)

✅ Puerto Rico (FREE shipping)

International shipping coming soon! Sign up for our newsletterto be notified when we expand to your country.

❓3. HOW CAN I TRACK MY ORDER?

You'll receive a tracking number via email within 24 hours ofplacing your order.

To track your package:

1. Check your email for "Your Order Has Shipped" message

2. Click the tracking link in the email

3. Or visit: elegancedeluxe.com/track4. Enter your order number

Don't see the email? Check your spam folder or contact us atsupport@elegancedeluxe.com

❓4. MY PACKAGE SAYS "DELIVERED" BUT I DIDN'T RECEIVE IT.WHAT DO I DO?

First, please check:

- Your mailbox, porch, or building entrance

- With neighbors (sometimes delivered to wrong address)

- Inside your building's mail room

- With anyone else at your addressIf you still can't find it:

1. Wait 24 hours (sometimes marked delivered early)

2. Contact us at support@elegancedeluxe.com

3. We'll file a claim with the carrier

4. We'll send a replacement or full refundYour satisfaction is our priority. We'll make it right.

❓ 5. CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?

If your order hasn't shipped yet (within 24 hours):

- Email support@elegancedeluxe.com immediately

- Include your order number and new address- We'll update it before shippingIf already shipped:

- Contact the carrier directly using your tracking number

- They may be able to redirect the package- We cannot modify the address once it's in transit

❓ 6. DO YOU OFFER FREE SHIPPING?

YES! We offer FREE standard shipping (3-5 days) on ALL ordersto the United States and Puerto Rico.No minimum purchase required. Ever.

❓ 7. WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept:

✅ Visa

✅ Mastercard

✅ American Express

✅ Discover✅ PayPal

✅ Apple Pay

✅ Google Pay

✅ Shop Pay

All transactions are secured with 256-bit SSL encryption(the same security banks use).

❓ IS MY PAYMENT INFORMATION SECURE?Absolutely. We take security very seriously.

Your payment information is:

- Encrypted with 256

-bit SSL technology- Never stored on our servers

- Processed through secure payment gateways (Stripe/PayPal)

- PCI DSS compliant (highest security standard)

We NEVER see or store your full credit card number.

WHY WAS MY PAYMENT DECLINED?

Common reasons for declined payments:

1. Incorrect card information (check number, expiration, CVV)

2. Insufficient funds

3. Billing address doesn't match card on file

4. Card issuer declined (contact your bank)

5. International card (we only accept US cards currently)

What to do:

- Verify all information is correct

- Try a different payment method- Contact your bank to authorize the charge- Email us at support@elegancedeluxe.com for help

HOW LONG BEFORE I SEE RESULTS?

Most customers notice visible improvements within 2-3 weeks:

WEEK 1-2: Skin feels softer, more hydrated, subtle glow

WEEK 3-4: Brighter tone, fading dark spots, smoother texture

WEEK 5-8: Visible reduction in fine lines, even tone, radiant skin

WEEK 8+: Complete transformation - friends notice!Results vary by individual, but consistency is key. Use thecomplete routine daily (morning and night) for best results.

ARE YOUR PRODUCTS SAFE FOR SENSITIVE SKIN?

Yes! All EleganceDeluxe products are:

✅ Dermatologist-tested

✅ pH-balanced (5.5 - skin's natural pH)

✅ Free from harsh sulfates (SLS/SLES)

✅ Paraben-free

✅ Hypoallergenic

✅ Non-comedogenic (won't clog pores)

However, if you have extremely sensitive skin or specificallergies:

Review the full ingredient list on each product page- Do a patch test before full application

- Consult your dermatologist if concerned

Our formulas include soothing ingredients like Aloe Vera,Cucumber, and Green Tea that are gentle on sensitive skin.

CAN I USE ELEGANCEDELUXE IF I HAVE ACNE?

Yes! Our products are non-comedogenic and can actually helpwith acne.

Benefits for acne-prone skin:

✓ Vitamin C reduces inflammation and redness

✓ Helps fade post-acne marks and hyperpigmentation

✓ Cleanser removes excess oil without over-drying

✓ Doesn't clog poresHOWEVER: If you have severe cystic acne or are on prescriptiontreatments (like Accutane), consult your dermatologist firstto ensure compatibility.

ARE YOUR PRODUCTS CRUELTY-FREE?

YES! EleganceDeluxe is 100% cruelty-free.

We are committed to:

✅ NO animal testing at any stage

✅ NO suppliers who test on animals

✅ NO selling in countries that require animal testing

We believe in beautiful skin AND beautiful ethics.

WHAT'S THE BEST WAY TO USE THE COMPLETE ROUTINE?

🌅 MORNING ROUTINE (5 minutes):

1. CLEANSER (60 sec)• Wet face with lukewarm water• Apply 1-2 pumps, massage gently• Rinse and pat dry

2. SERUM (30 sec + 60 sec wait)• Apply 4-5 drops to face/neck• Press gently, don't rub• Wait 60 seconds before next step

3. EYE CONTOUR (30 sec)• Rice grain-sized amount• Pat gently around orbital bone• Use ring finger (gentlest pressure)

4. SPF CREAM (45 sec)• Generous layer on face/neck• Upward, outward motions• Perfect makeup base!

🌙 EVENING ROUTINE (5 minutes):

1. CLEANSER - Double cleanse!• First cleanse: Remove makeup/SPF• Second cleanse: Deep clean pores• This is crucial for clear skin2

. EYE CONTOUR• Same as morning• Skin repairs at night - don't skip!

3. SERUM (optional)• Use 2-3x per week for extra boost

💡 PRO TIP: Wait 60 seconds between products for best absorption

CAN I USE JUST ONE PRODUCT INSTEAD OF THE WHOLE ROUTINE?

You CAN, but here's why the complete routine works better:

Each product has a specific role:

- CLEANSER: Prepares skin (foundation)

- SERUM: Delivers actives (transformation)

- EYE CREAM: Targets delicate area (specialization)

SPF CREAM: Protects investment (prevention)Think of it like building a house:

- You wouldn't just build walls without a foundation- Or skip the roof because you have walls

- Each component supports the others

RESULTS COMPARISON:

- Using 1 product: 25-30% improvement

- Using 2-3 products: 50-60% improvement

- Using complete routine: 85-90% improvement

That said, if budget is tight, prioritize in this order:

1. Serum (most visible results)

2. SPF Cream (prevents damage)

3. Cleanser (prep for absorption)

4. Eye Cream (targeted treatment)

WHAT IS YOUR RETURN POLICY?

We offer a 90-DAY MONEY-BACK GUARANTEE on all products.

If you're not completely satisfied with your results:

1. Email support@elegancedeluxe.com

2. We'll send you a prepaid return label

3. Ship the products back

4. Receive 100% refund within 48 hours

NO QUESTIONS ASKED. NO HASSLE. NO FINE PRINT.

HOW LONG DOES IT TAKE TO GET MY REFUND?

TIMELINE:

- You initiate return: Day 0

- We receive your return: Day 3-7

- We process refund: Within 48 hours of receiving return

- Refund appears in your account: 3-5 business days(depending on your bank)

TOTAL TIME: Usually 7-14 days from return initiation

REFUND METHOD:

- Same payment method you used

- Full purchase amount refunded

- Shipping costs included

HOW DO I CREATE AN ACCOUNT?

Creating an account is optional but recommended!

BENEFITS OF AN ACCOUNT:

✓ Track orders easily

✓ Faster checkout (saved addresses/payment)

✓ Order history access

✓ Subscribe & Save management

✓ Exclusive member offers

TO CREATE ACCOUNT:

1. Click "Account" in top right corner

2. Click "Create Account"

3. Enter email and create password4. Done!

Or create one automatically during your first purchase.

HOW CAN I CONTACT CUSTOMER SUPPORT?

We're here to help!

📧 EMAIL: support@elegancedeluxe.comResponse time: Within 24 hours (usually much faster!)

💬 LIVE CHAT: elegancedeluxe.comAvailable: Monday-Friday, 9AM-6PM EST

📞 PHONE: 1-800-XXX-XXXXAvailable: Monday-Friday, 9AM-5PM EST

📱 SOCIAL MEDIA:Instagram: @elegancedeluxeFacebook: /elegancedeluxe(DM us anytime - we respond quickly!)